Kenyataan
media oleh MAS mengesahkan adik Maryam Sofea yang dihalang oleh staff AirAsia
di Vietnam balik ke Malaysia disahkan sihat. Sebab itu MAS sedia bawa balik
kanak-kanak ini bersama ibunya. Nak detail, baca kenyataan media MAS di bawah
(terima kasih sahabat kerana hantar salinan ini kepada aku...!) :
Malaysian
Hospitality Beyond Borders
20 MAY 2013,
SUBANG: Malaysia Airlines received
numerous queries in regards to the predicament faced by Izan Suhaila Mohd. Ali and her
baby, Maryam Sofea who were denied
boarding on another carrier yesterday.
This
statement is to record the chronology of
events that transpired at the Malaysia Airlines office at Ho Chi Minh City (Saigon), Vietnam
that led to the national carrier's decision
to fly them back to Malaysia.
Malaysia
Airlines learned about the unfortunate
situation of Izan and Maryam from Tourism Malaysia. As it is a standard procedure for
all passengers with symptoms of
contagious disease to get a fit-to-fly
certification from a doctor, Malaysia
Airlines made the decision to take
Maryam Sofea to a doctor. This is to ensure that no one passenger puts the health of
another passenger at risk.
As such,
Malaysia Airlines staff picked up Izan and
her baby from the hotel they were staying in to be brought to the clinic. The doctor examined
the baby and confirmed that she was no
longer contagious. It was said that she
was out of the incubation period and
that the black spots are actually just
dry scabs.
Immediately
after that, Malaysia Airlines worked on
preparing the travel documents for Izan,
Maryam and two other relatives. They were booked onto flight MH759 that departed Ho
Chi Minh yesterday itself so that they
would not have to spend another night in
Saigon and incur more costs.
It was
Malaysia Airlines staff from Saigon who
drove the family back to the airport from their hotel. As they reached the airport at 1550
hours, the Airport Services team had all
the necessary documentation ready to
ensure a fast check-in. A ground staff
was especially assigned to escort the
family through Immigration & Customs. This was important as there
was a query
on the immigration stamp in their
passports due to the previous day’s
incident. Izan, baby Maryam and family managed to board Malaysia Airlines flight MH759
and departed Saigon for home at 1640
hrs.
Malaysia
Airlines Group Chief Executive Officer,
Ahmad Jauhari Yahya said, "We are glad that the team in Saigon displayed 100% Malaysian Hospitality in this situation. The ability of
the team to act beyond their normal
duties is to be highly applauded. It is
also commendable that they did not break
any rules of the standard procedures
that we follow but yet managed to go out of their way in displaying a true spirit of compassion
and empathy. I would like to personally
thank all the staff that were directly
involved in this case," he added
further.
Safety of
customers is of paramount importance at
Malaysia Airlines and thus all measures were
taken to help the stranded passengers and at the same time ensuring that no other
passengers’ health are put at risk.
Malaysia
Airlines flies three times daily to Ho Chi
Minh City, Vietnam.
Dato'
Najmuddin Abdullah
Head,
Strategic Communications
Malaysian
Airline System Berhad
Admin
Building 1, MAS Complex A
Sultan Abdul
Aziz Shah Airport
47200 Subang
MALAYSIA
P:
+60.3.7863 4991
F:
+60.3.7847 3085
M:
+60.19.338 7777
najmuddin.abdullah@malaysiaairlines.com
INI KALILAH... AIRASIA TERDUDUK. INI SEMUA
GARA-GARA MULUT CELUPAR MELAYU AIRASIA LUPA ASAL USUL MCM AZRAN OSMAN RANI...
RAFIDAH BOLEH DUK DIAM, TONY BOLEH PERTAHAN... TAPI SAMPAI BILA AIRASIA BOLEH
BERTAHAN TANPA SOKONGAN PENUMPANG MELAYU?
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